Call on
The project
It has to ensure that the quality of its network is second-to-none.
The company is constantly upgrading the Openreach network, to provide new FTTP connections across the UK, and this means a huge volume of work.
To carry this out smoothly and effectively, Telent supplement its own in-house engineering resources with partners who are chosen for their ability to provide high-quality, reliable and responsive infrastructure services.
The solution
We have brought scale and reliability to these operations in all regions within the country while also delivering various BT Openreach benefits from our 300 qualified cabling engineers constantly on-call to carry out civil engineering, and underground cabling to support stringent service level requirements.
The result
The regions that we serve have been regularly ranked by BT Openreach as top-performing.
Our highly skilled field force has exceeded service delivery levels, because the interface with Telent’s own management and business system allow us to create an auditing process which is both smooth and well-managed.
We believe we have brought Telent and BT Openreach step-change improvements in quality, as well new levels of efficiency in cabling operations.
“My experience of working with FNS has been very, very good. I’ve been really pleased.
We get really good co-operation from our FNS team.
They’re always very responsive to our needs, and always try to do their best to meet our objectives.”
– Richard Sanders, Head of Fibre Build UK